Contact and office hours

Ein Mann und eine Frau beugen sich über ein Formular

Contact and office hours which particular employee in the department you will need to contact depends upon where you are studying:

  • If you are planning to study at or are graduating from TU Chemnitz, please contact our subdivision in Chemnitz.
  • For support whilst studying at the University of Applied Sciences of Zwickau, please contact our subdivision in Zwickau.
  • Students from the Federal Republic of Germany who will be (or want to be) studying in Armenia, Azerbaijan, Belarus, Bulgaria, Czech Republic, Estonia, Georgia, Hungary, Kazakhstan, Kyrgyzstan, Lithuania, Moldova, Poland, Romania, Russia, Tajikistan, Turkmenistan, Ukraine or Uzbekistan should contact our subdivision in Chemnitz.
  • Students from the Federal Republic of Germany who will be (or want to be) studying in Latvia or Slovakia should contact our subdivision in Zwickau.


Notes on accessibility and processing time

Documents can be submitted at any time by mail or e-mail (Contact Chemnitz & Contact Zwickau). To submit electronic documents, please make sure to follow the instructions for submitting electronic documents. Of course, you can also drop the documents in the house mailbox on site. For applications and uploading documents, it is best to use the application platform:

The timely processing of BAföG applications is our highest priority at the moment. Due to the increased volume of applications, we ask for your understanding that it is unfortunately not possible to answer individual status inquiries or to confirm the receipt of written documents.

The processing time of your BAföG application depends on very different factors, such as the current application volume, the completeness of the submitted documents, personnel resources in the current Corona situation and, last but not least, the number of personal inquiries and requests from our applicants.

If you have already submitted your BAföG application, we will inform you in writing in any case if further information or documents are required from you. We will also notify you in writing of the decision on your application.

Due to the current volume of applications, the processing time is 8 to 12 weeks from the completeness of the application. In order to ensure that your application is processed quickly, we therefore ask you to refrain from simply asking about the status of your application. For other questions, please contact us during office hours.